FAQ

We’re fully compliant with the data protection act and are committed to keeping your details secure. For further information, please visit our Privacy Policy page locate in the footer of our website.

Express shipping is not available.

Your account password can be reset in the Salon Alliance log in page or contact Member Service. To request an address change submit a request in "my account" in Salon Partner.

If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Contact Preferences' option to make this change.

You can rest assured that shopping with Kao is safe. We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page

Kao Salon Partner is a customer service portal offering you everything you need in one place from online ordering to marketing & education support to make your life easier and to support you in your day to day business.

Only Salons can register to Kao Salon Partner as we only disctribute professional haircare products to Salons. If you are already a Kao customer with an existing customer number you can register and start to explore what Kao Salon offers.

Your existing customer terms and conditions apply to the Kao Salon Partner online store. If you have questions regarding your terms and conditions please contact your sales representative. Terms of Use for the Kao Salon Partner can be found in the footer of this page.

As soon as we've dispatched your order, you'll receive an email from us confirming the details of your purchase and the delivery method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.

Shipping rates are based on the total value of your order.

Yes. Salon Alliance is accessible on mobile devices using a standard internet browser.

We are sorry to hear you are experiencing difficulty ordering the products of interest. Please contact Customer Service and we would be happy to assist you.

No need to worry -

If your order doesn't arrive by the intended date because of a dispatch glitch or with the courier, please give our Customer Helpline team a call free on +44 (0) 808 1781188, who are by the phones 8am-8pm (UK Time) Monday to Friday and 10am-4pm (UK Time) Saturday, or email customerservice@moltonbrown.com. Our team will be more than happy to partially/fully credit your delivery costs as long as the fault is a service failure on our part. We're not liable to credit delivery costs in circumstances out of our control (even we can't predict the highly changeable British weather!) If the courier has tried to deliver your parcel but for whatever reason, no one is at home to sign for it, we won't see this as a late delivery and goodwill credit will be given.

Checks are not a valid form of payment for Kao Salon Partner purchases. Please feel free to discuss further options with your Sales Representative..

We can't deliver the below products because of customs restrictions within certain countries where they are seen as hazardous because of their alcohol content:

• Room sprays
• Deodorants/body sprays

Here's a list of the destinations we can send these items:

• Andorra
• Austria
• Belgium
• Canada
• Czech Republic

....

Yes! You may use multiple credit cards to complete your purchase.

Ordering samples on ohc-pro is coming soon. In the interim, please advise your Account Consultant of your needs and they will be sure to accommodate.

We want you to have visibility to all items and provide you with the ability to be notified when an item you would like is back in stock. Please click the "notify me" button to be notified when the item is in back in stock..

Please contact customer service if you do not see a product listed that you are interested in ordering.

Shipping is based on total amount of products ordered.

We aim to provide high quality products to all of our customers. Please contact Customer Service with your order number and we will be happy to assist you.

Yes.Kao Salon Partner is optimized for mobile devices using your standard internet browser.

 

Backbar liters are shipped with re-usable pumps. If additional pumps are needed, please contact your Account Consultant.

It's easy to make changes to your details, whether it's your payment information, password or address book.Log-in to your account and choose the section you want to change. Click on the little pencil to enter the changes to a contact form. Customer Services will receive the form and adapt the changes in your customer master data.

It's easy to make changes to your details, whether it's your payment information, password or address book.Log-in to your account and choose the section you want to change. Click on the little pencil to enter the changes to a contact form. Customer Services will receive the form and adapt the changes in your customer master data.

Please contact Customer Service and provide your order number. We will be happy to discuss options available to assist you.

If you are having trouble accessing checkout or any part of Kao Salon Partner please contact Customer Service for assistance.

It's easy to place an order with us. Log-in to Salon Alliance, click on the SalonShop and begin browsing our products. Once you've found the product you want, add the product to your card by clicking "add to cart." You can either carry on shopping or click on the shopping cart icon at the top right if you've got everything you need.

Yes, we are happy to help you place your order. Please contact Customer Service for assistance.

Yes, click on the shopping cart icon at the top of the page and you'll be able to see the item(s) you have in there so far. Use the + button to stock-up on your favorite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button

No, customers can only place an order to the "Shipping Address(es)" on file for their customer account.

Checks are not a valid form of payment for Kao Salon Partner purchases. Please feel free to discuss further options with your Sales Representative..

You will have the option to enter a credit card at checkout in addition to other payment options based on your account. These options will be presented at checkout.

The text of the contract in the form of our general terms and conditions and the invoice with your order details is stored by us. Following the order process, an order confirmation with the corresponding information about our order as well as shipping information will be sent to the e-mail address provided during the order process. This order confirmation also contains a link to our valid general terms and conditions. The general terms and conditions can by clicking on the link be opened, viewed and – if desired – be printed on paper or as PDF.

The contractual language is the default national language. (English)

You can request the deactivation of your account in “My Account”. Navigate there and click on the Link “Deactivate Account” in the Account overview. There you can add all relevant details for the deactivation. After submission your request will go to Customer Service and we will be in touch to confirm the deactivation or instruct next steps.